At Flower Delivery Earl's Court, we are proud to be a trusted local florist for both households and businesses in Earl's Court and the nearby area. We are dedicated to offering the very best in floral arrangements, with a strict commitment to the freshness and quality of our flowers. Every bouquet we send is handpicked and crafted to ensure your order arrives beautifully and promptly, with a guarantee of freshness you can rely on.
While we do everything possible to protect our flowers during delivery, very occasionally damage may occur in transit. If your flowers appear noticeably damaged or wilted on arrival, please contact us straight away—ideally within 24 hours of receipt. We will ask for photos of the bouquet and the packaging so we can assess the problem promptly. Provided the damage is confirmed, we will offer you the choice of a free replacement bouquet (delivered as soon as possible) or a full refund to match your preferred resolution.
Your satisfaction is important to us. Our fresh flowers guarantee covers the quality of every bouquet for a minimum of five days from delivery when cared for according to our simple care instructions included in your order. If you notice significant wilting or loss of freshness within that window, please get in touch with us within five days. You will be asked to provide photos to help us understand the issue and uphold our standards. We will always seek a solution which may include a replacement, an alternative arrangement, or a refund as most appropriate for your situation.
In the rare event that you are not satisfied with your order due to flower quality, incorrect arrangement, or delivery mistake, we are here to help. You may request a refund or a replacement within five days of delivery, provided your claim complies with our freshness and quality guarantee. Refunds are processed via your original payment method and may take several working days to appear, depending on your bank or payment provider. Replacement arrangements are prepared and delivered at the earliest possible opportunity to minimise disappointment. If your claim is related to non-delivery (missed, delayed, or incomplete order), please contact us on the day of expected delivery so our team can urgently resolve the matter.
Your feedback matters to us, whether it is a compliment or a concern. For any complaints, please reach out to our customer support team with your order details, a brief description of the issue, and any relevant photos. We aim to respond to all complaints within one working day. Rest assured, we take every complaint seriously and will investigate thoroughly before resolving the matter to your satisfaction, in keeping with our fresh flowers guarantee and high local standards.
With a long-standing reputation serving the Earl's Court community, we know how important fresh flowers are for your celebrations, gifts, and memorials. Our commitment is always to provide exceptional flowers and the best possible service experience, whether you order for your home, your business, or as a thoughtful gift. Thank you for placing your trust in Flower Delivery Earl's Court.
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