These Terms & Conditions govern your use and purchase of flower delivery services via our website. By placing an order for flower delivery in Earl's Court or surrounding areas, you confirm your acceptance of these Terms & Conditions. Please read them carefully before completing a purchase. These Terms apply to all users who access or use our e-commerce platform for flower delivery, whether you are a one-off or repeat customer located in Earl's Court or the neighbouring districts.
We provide same-day and next-day flower delivery services throughout Earl's Court and the adjacent areas. Orders are processed and fulfilled based on delivery availability and local delivery timeframes. Should we be unable to fulfil delivery to your requested address, we will notify you promptly and offer alternatives.
To place an order for online flower delivery Earl's Court:
All flower orders are subject to acceptance and availability. If, for any reason, we are unable to accept or fulfil your order (such as stock shortages or local delivery restrictions), you will receive a prompt refund of any amounts paid.
While we strive to deliver flowers exactly as pictured and described, seasonal fluctuations or supply issues may require us to substitute certain blooms or packaging. Any substitutions will be of equal or greater value and in keeping with the overall appearance and style of the chosen arrangement. If a significant change is necessary, we will attempt to contact you using the contact information supplied in your order. Your statutory rights are not affected should substitutions be required.
All prices shown on the website for flower delivery in Earl's Court are quoted in GBP (£) and include VAT where applicable. The final order price, including delivery charges and any additional products or services, will be displayed at checkout. We reserve the right to alter prices at any time, but price changes will not affect orders that we have already confirmed in writing.
Payment for your online flower delivery order must be made at the time of ordering and before any goods are dispatched. We accept major credit and debit cards and any other payment methods indicated on our website. Payment must be made in full for the entire value of the order, including delivery charges. No contract for flower delivery will exist until payment has been confirmed and accepted by us.
We offer flower delivery throughout Earl's Court and nearby locations. Delivery charges and timeframes will be clearly displayed at checkout before order confirmation. We endeavour to deliver all flowers on your chosen delivery date, but exact timing cannot be guaranteed and is subject to local traffic and weather conditions.
Please note that flower deliveries may be affected by exceptional events such as adverse weather, public holidays, or unforeseen local disruptions. Should delays occur, we will attempt to notify you promptly and work with you to arrange a suitable alternative.
You may cancel or change your flower delivery order up to 24 hours before the intended delivery date. Requests for changes or cancellations should reference your order details. After this period, your flowers may already be prepared, dispatched, or delivered, at which point cancellations and amendments are not guaranteed.
If you need to cancel or amend an order, please do so with as much notice as possible prior to the scheduled delivery date. Where a cancellation is accepted, a full refund will be issued to the original payment method. Refunds may take up to five working days to process. Please note that orders for certain bespoke or seasonal arrangements may not qualify for cancellation or amendment once prepared.
If a product in your order is unavailable, we will contact you to discuss a suitable substitution or refund.
Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. If you are unhappy with the quality or condition of your flower delivery, please notify us within 24 hours of receipt. You may be asked to provide photographs and additional details to assist in assessment. Where goods are found to be faulty or do not match their description, you are entitled to a full or partial refund, or redelivery at our discretion. Our aim is always to ensure customer satisfaction and uphold high standards of flower delivery throughout Earl's Court and the surrounding areas.
You are responsible for ensuring that all information provided during the order process is accurate and complete. This includes both your details and those of the recipient. Once delivered, responsibility for the care and handling of the flowers passes to the recipient. Please follow any care instructions provided to maximise the display life of your flowers.
We take great care in the preparation, packaging, and delivery of all orders. However, our liability for any losses you may suffer as a result of breach of these Terms & Conditions is strictly limited to the purchase price of the products you purchased and any related delivery charges. We are not responsible for indirect or consequential losses, including but not limited to business loss, loss of income, or loss of enjoyment.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law. Fluctuations in the colour, size, or lifespan of flowers due to seasonal or natural factors do not constitute a fault or failure in service.
We cannot be held liable for any failure or delay in performing our obligations under these Terms & Conditions if such failure or delay arises from any event that is outside our reasonable control. Such events include, but are not limited to, natural disasters, adverse weather, strikes, transport interruptions, or governmental actions. In such circumstances, we will inform you as soon as reasonably possible and work to resolve the issue or arrange alternative delivery if possible.
All text, images, logos, and other content on our website are the intellectual property of our business or our partners. You are not permitted to copy, reproduce, or use any content without express written permission.
All personal information you provide during ordering will be processed in accordance with our Privacy Policy and in compliance with UK data protection laws. Your data will only be used for the purposes of fulfilling your flower delivery order and legitimate business purposes.
These Terms & Conditions and all transactions for flower delivery in Earl's Court and the surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms & Conditions are subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions at any time. The latest version will always be published on our website and overrides any previous versions. Please review these Terms periodically before placing an order.
If you have questions about these Terms & Conditions, require clarification, or wish to discuss your flower delivery order in Earl's Court, please contact our customer support team. We are dedicated to ensuring that every online flower delivery is handled smoothly and that your experience as a customer is positive.
These Terms & Conditions apply to all customers placing flower delivery orders online from Earl's Court and all adjacent areas, including those purchasing for recipients within our operative delivery zones. By continuing to use our service, you agree to be bound by these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Earl’s Court, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Earl’s Court.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
